{"id":3951,"date":"2024-05-01T09:06:46","date_gmt":"2024-05-01T13:06:46","guid":{"rendered":"https:\/\/preprod.xperience-jaro.com\/?page_id=3951"},"modified":"2025-03-11T12:02:48","modified_gmt":"2025-03-11T16:02:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.xperience-jaro.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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MEMBERSHIP AND ACCOUNT MANAGEMENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can I enroll in the Xperience JARO loyalty program?<\/span><\/div>

Click here <\/a> and you will be redirected to our secure platform Reseze.net. Enrollment is FREE and only takes a few clicks.<\/p><\/div>\n\t\t\t\t\t<\/div>

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How do I log in to my Xperience JARO account?<\/span><\/div>

Click here <\/a>and you will be redirected to our secure platform Reseze.net.<\/p><\/div>\n\t\t\t\t\t<\/div>

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How can I update my personal information?<\/span><\/div>

Log in to your account<\/a> and click on \u201cEdit<\/em> your contact information.\u201d<\/p><\/div>\n\t\t\t\t\t<\/div>

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How can I reset my password?<\/span><\/div>

Log in to your account<\/a> and click on \u201cForgot password\u201d<\/em> to reset your password.<\/p><\/div>\n\t\t\t\t\t<\/div>

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How can I deactivate my Xperience JARO account?<\/span><\/div>

Contact us<\/a>. Our team is available by phone or email from Monday to Friday.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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POINTS AND REWARDS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can I earn Xperience JARO points?<\/span><\/div>

Stay at one of our 7 hotels or dine at one of our 4 delicious restaurants to start earning Xperience JARO (XPJ) points! And that's not all! Stay tuned by subscribing to our\u00a0newsletter<\/a> to receive exclusive offers and opportunities to earn additional XPJ points.<\/p><\/div>\n\t\t\t\t\t<\/div>

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How many Xperience JARO points is one night worth?<\/span><\/div>

The number of Xperience JARO (XPJ) points needed for a free night depends on the daily rate. It varies depending on the hotel, room type, and stay date.
As a reference: 200 XPJ points equals $1.
You can use our conversion calculator<\/a> to find out the exact number of XPJ points needed for a free night on your chosen date.
The more points you accumulate, the more you save!
Do not forget you can earn XPJ points by staying at our hotels, dining at our restaurants, and participating in our exclusive promotions.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What are the other benefits of being an Xperience JARO member?<\/span><\/div>

Click here <\/a> to discover all the benefits of being a member.<\/p><\/div>\n\t\t\t\t\t<\/div>

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How can I use my Xperience JARO points?<\/span><\/div>

Click here<\/a> to find out how to redeem your points.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Mes points Xperience JARO vont-ils expirer\u2009?<\/span><\/div>

After a period of two years with no reservations made, the member\u2019s account will be automatically suspended, and accumulated points will be lost.<\/p><\/div>\n\t\t\t\t\t<\/div>

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How can I check my Xperience JARO points balance?<\/span><\/div>

Click here<\/a> to access your profile.<\/p><\/div>\n\t\t\t\t\t<\/div>

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How long are my Xperience JARO points valid?<\/span><\/div>

Your Xperience JARO points are valid at all times unless no stay is made at any of our establishments for a period of two consecutive years. In such a case, your subscription to the Xperience JARO program will be cancelled, your member profile will be deleted, and your XPJ points will be lost. To ensure that all your stays are counted, it is essential to always provide your member number when booking a stay through our official reservation center or on our official website.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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RESERVATIONS AND STAYS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can I use my Xperience JARO points to book a stay?<\/span><\/div>

Fill out this form<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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How can I cancel a reservation booked with Xperience JARO points?<\/span><\/div>

Send a message to our JARO member team.<\/a><\/p><\/div>\n\t\t\t\t\t<\/div>

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Can I transfer my Xperience JARO points to another member?<\/span><\/div>

No, that is not allowed.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What if I do not earn enough points to move up a level by the end of the year?<\/span><\/div>

It is not the number of points that matters but the number of nights stayed during the year. If the number of your annual stays does not reach the minimum required to move up a level, no problem: you will simply retain your current level.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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GENERAL PROGRAM INFORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What are the different status levels of the Xperience JARO loyalty program?<\/span><\/div>

There are 3 membership levels: Plus, Premium, and Optimum. To learn more, visit our Statuses and Privileges section<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Can I downgrade my level?<\/span><\/div>

Your membership status is reviewed on January 1st of each year. If the minimum number of nights required per level is not reached between January 1st and December 31st of the previous year, your membership status is adjusted to the level corresponding to the number of nights accumulated during the year. A level change does not affect your points balance in any way unless no stay has been made at any of our establishments for a period of two consecutive years. In such a case, your subscription to the Xperience JARO program will be cancelled, your member profile will be deleted, and your XPJ points will be lost.<\/p><\/div>\n\t\t\t\t\t<\/div>

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How can I move up to the next level in the Xperience JARO loyalty program?<\/span><\/div>

When, at the end of a stay, the required number of nights to move up to the next level is reached, your membership status is automatically adjusted accordingly. You can enjoy the privileges associated with your new membership status on your next stay.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Once I enroll, am I a member of the Xperience JARO loyalty program for life?<\/span><\/div>

No. If no stay is made at any of our establishments for a period of two consecutive years, your member profile will be deleted, and your XPJ points will be lost. To ensure that all your stays are counted, it is essential to always provide your member number when booking a stay through our official reservation center or on our official website.<\/p><\/div>\n\t\t\t\t\t<\/div>

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How can I contact Xperience JARO customer service?<\/span><\/div>

Contact us<\/a>. Our team is available by phone or email from Monday to Friday.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\tCANNOT FIND THE ANSWER TO YOUR QUESTION?<\/strong>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tContact us<\/a>. Our team is available by phone or email from Monday to Friday.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Foire aux questions Adh\u00e9sion et gestion du compte Comment puis-je m\u2019inscrire au programme de loyaut\u00e9 Xperience JARO\u2009? Cliquez ici et […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3951","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - xperience-jaro.com<\/title>\n<meta name=\"description\" content=\"Des questions sur le programme de fid\u00e9lit\u00e9 des H\u00f4tels JARO ? 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