When the number of nights required to upgrade your status is reached at the end of a stay, your member status is adjusted accordingly, therefore, you will be able to start enjoying your new privileges on your next stay.
Every year, on January 1st, your membership status is validated and readjusted according to the number of nights you spent in our hotels. If the number of nights required to maintain your current status isn’t met between January 1st and December 31st of that same year, you will be downgraded to the appropriate membership status.
A change in membership status does not alter your JARO Xperience point balance unless you have not stayed in one of our hotels for two consecutive years. In such a case, your subscription to the JARO Xperience loyalty program will be cancelled and the collected points will be lost.
Your JARO Xperience points are valid at all times unless you have not stayed in one of our hotels for two consecutive years. In such case, your subscription to the JARO Xperience program will be cancelled and the collected points will be lost.
Therefore, to ensure that every stay is taken into account, you must provide your membership number upon booking, on our official website or via our reservation centre.