Frequently Asked Questions
MEMBERSHIP AND ACCOUNT MANAGEMENT
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Log in to your account and click on “Edit your contact information.”
Log in to your account and click on “Forgot password” to reset your password.
Contact us. Our team is available by phone or email from Monday to Friday.
POINTS AND REWARDS
Stay at one of our 7 hotels or dine at one of our 4 delicious restaurants to start earning Xperience JARO (XPJ) points! And that is not all! Stay connected by subscribing to our newsletter to receive exclusive offers and chances to earn additional XPJ points.
The number of Xperience JARO (XPJ) points needed for a free night depends on the daily rate. It varies depending on the hotel, room type, and stay date.
As a reference: 200 XPJ points equals $1.
You can use our conversion calculator to find out the exact number of XPJ points needed for a free night on your chosen date.
The more points you accumulate, the more you save!
Do not forget you can earn XPJ points by staying at our hotels, dining at our restaurants, and participating in our exclusive promotions.
Click here to discover all the benefits of being a member.
Click here to find out how to redeem your points.
After a period of two years with no reservations made, the member’s account will be automatically suspended, and accumulated points will be lost.
Click here to access your profile.
Your Xperience JARO points are valid at all times unless no stay is made at any of our establishments for a period of two consecutive years. In such a case, your subscription to the Xperience JARO program will be cancelled, your member profile will be deleted, and your XPJ points will be lost. To ensure that all your stays are counted, it is essential to always provide your member number when booking a stay through our official reservation center or on our official website.
RESERVATIONS AND STAYS
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No, that is not allowed.
It is not the number of points that matters but the number of nights stayed during the year. If the number of your annual stays does not reach the minimum required to move up a level, no problem: you will simply retain your current level.
GENERAL PROGRAM INFORMATION
There are 3 membership levels: Plus, Premium, and Optimum. To learn more, visit our Statuses and Privileges section.
Your membership status is reviewed on January 1st of each year. If the minimum number of nights required per level is not reached between January 1st and December 31st of the previous year, your membership status is adjusted to the level corresponding to the number of nights accumulated during the year. A level change does not affect your points balance in any way unless no stay has been made at any of our establishments for a period of two consecutive years. In such a case, your subscription to the Xperience JARO program will be cancelled, your member profile will be deleted, and your XPJ points will be lost.
When, at the end of a stay, the required number of nights to move up to the next level is reached, your membership status is automatically adjusted accordingly. You can enjoy the privileges associated with your new membership status on your next stay.
No. If no stay is made at any of our establishments for a period of two consecutive years, your member profile will be deleted, and your XPJ points will be lost. To ensure that all your stays are counted, it is essential to always provide your member number when booking a stay through our official reservation center or on our official website.
Contact us. Our team is available by phone or email from Monday to Friday.